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TERMS OF USE

Introduction

 Welcome to the IEC Training Bookstore! These Terms of Use (“Terms”) govern your use of our website located at iectraining.com (the “Site”) and our services. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services. 

Account Registration

To access certain features of our Site, you may be required to register an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. 

Intellectual Property

 All content on this Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software, is the property of IEC or its content suppliers and protected by international copyright laws. 

License and Access

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Site and its content for personal, non-commercial purposes. Any other use of the content is strictly prohibited without our prior written consent. 

Purchases and Payment

Products and Pricing: We offer various learning materials for purchase on the Site. All prices are listed in US dollars and are subject to change without notice. We reserve the right to modify or discontinue any product at any time. 

 

Payment: All payments are processed securely through our third-party payment processors. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you provide. All purchases are subject to our acceptance, and we reserve the right to refuse or cancel any order at any time. 

Refunds and Cancellations

User Conduct

Refund Policy: We offer a 9 month refund policy on our products, provided that the materials have not been accessed or downloaded. To request a refund, please reference our return policy. 

Cancellations: If you wish to cancel your order, please contact us immediately at [email protected]. Orders that have been processed and shipped cannot be canceled. 

You agree not to use the Site for any unlawful purpose or in any way that could harm, disable, overburden, or impair the Site. You also agree not to interfere with the security of, or otherwise abuse, the Site or any services, system resources, accounts, servers, or networks connected to or accessible through the Site. 

Disclaimers and Limitation of Liability

Disclaimers: The Site and all content, products, and services provided through the Site are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Site or the information, content, products, or services included on the Site. 

 

Limitation of Liability: To the fullest extent permitted by law, IEC/ATP shall not be liable for any damages of any kind arising from the use of the Site or from any information, content, products, or services included on or otherwise made available to you through the Site. 

 

Indemnification: You agree to indemnify, defend, and hold harmless IEC/ATP, its officers, directors, employees, agents, and affiliates, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal fees, arising out of or in any way connected with your access to or use of the Site. 

 

Changes to These Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms. 

 

Governing Law: These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Will County, Illinois to resolve any dispute arising out of or related to these Terms or the Site. 

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The ATP Group, Inc. 

10100 Orland Pkwy, Ste 200 

Orland Park, IL 60467 

United States 

Phone: (708) 957-1100 

[email protected] 

Terms of Use

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.
If you need to return one or more of our products, please take note of the following:

Return Policy for Printed Products:

Printed products may be returned for credit within 9 months of invoice date for 100% credit. After 9 months of invoice date no credit will be received. Credit will be allowed only for printed products in new, salable condition.

Return Policy for Printed Products:

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date.

Product Return Instructions:

Original sales invoice or invoice number must be included with all returns.

Return shipping charges must be prepaid.

All cartons must be clearly marked with the following:

ATTN: Book Returns
American Technical Publishers
1155 West 175th Street
Homewood, IL 60430

Technical Support

General Technical Support:

Phone: 866-216-2002

CMS Support:

5 Easy Ways to Order

American Technical Publisher
Attn: Order Department
10100 Orland Parkway, Suite 200
Orland Park, IL 60467-5756

Shipping Policy

  • We process and ship orders as soon as possible, but this will not always be the same day your order was placed.
  • Most orders placed before 2:30 PM CST Monday through Friday will be processed and shipped the same day.
  • Orders placed after 2:30 PM CST, over the weekend, or on a US Holiday will be processed and shipped the following business day.
  • UPS shipments require a physical street address including apartment or suite number if applicable.
  • Physical items are shipped from our warehouse in Homewood, IL.

Additional shipping methods are available upon request. Additional charges may apply.
Contact our Order department at [email protected] for information.

Returns

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.
If you need to return one or more of our products, please take note of the following:

Return Policy for Printed Products:

Printed products may be returned for credit within 9 months of invoice date for 100% credit. After 9 months of invoice date no credit will be received. Credit will be allowed only for printed products in new, salable condition.

Return Policy for Printed Products:

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date.

Product Return Instructions:

Original sales invoice or invoice number must be included with all returns.

Return shipping charges must be prepaid.

All cartons must be clearly marked with the following:

ATTN: Book Returns
American Technical Publishers
1155 West 175th Street
Homewood, IL 60430