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RETURNS

Introduction

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training. 

Eligibility for Returns

Printed products may be returned for credit within 9 months of the invoice date for 100% credit. After 9 months of the invoice date, no credit will be issued. Credit will be allowed only for printed products returned in new, salable condition. 

Non-Returnable Items

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date. 

How to Request a Return

Follow these steps to request a return: 

Request Return Authorization: Review past orders listed on your My Account page to request a return. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number.  

Ship the Item: Carefully package the item and include the RMA authorization. The RMA number must be listed on the shipping label of each carton. Failure to include this information may delay the processing of your return. 

Return shipping charges must be prepaid. 

Ship the item to the following address:   

ATTN: Book Returns 

American Technical Publishers 

1155 West 175th Street 

Homewood, IL 60430 

Inspection and Refund

Once we receive the returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund. 

Terms of Use

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.
If you need to return one or more of our products, please take note of the following:

Return Policy for Printed Products:

Printed products may be returned for credit within 9 months of invoice date for 100% credit. After 9 months of invoice date no credit will be received. Credit will be allowed only for printed products in new, salable condition.

Return Policy for Printed Products:

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date.

Product Return Instructions:

Original sales invoice or invoice number must be included with all returns.

Return shipping charges must be prepaid.

All cartons must be clearly marked with the following:

ATTN: Book Returns
American Technical Publishers
1155 West 175th Street
Homewood, IL 60430

Technical Support

General Technical Support:

Email: [email protected]

Phone: 866-216-2002

CMS Support:

Email: [email protected]

5 Easy Ways to Order

iectraining.com
866-216-2002
708-957-1101
[email protected]
American Technical Publisher
Attn: Order Department
10100 Orland Parkway, Suite 200
Orland Park, IL 60467-5756

Shipping Policy

  • We process and ship orders as soon as possible, but this will not always be the same day your order was placed.
  • Most orders placed before 2:30 PM CST Monday through Friday will be processed and shipped the same day.
  • Orders placed after 2:30 PM CST, over the weekend, or on a US Holiday will be processed and shipped the following business day.
  • UPS shipments require a physical street address including apartment or suite number if applicable.
  • Physical items are shipped from our warehouse in Homewood, IL.

Additional shipping methods are available upon request. Additional charges may apply.
Contact our Order department at [email protected] for information.

Returns

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.
If you need to return one or more of our products, please take note of the following:

Return Policy for Printed Products:

Printed products may be returned for credit within 9 months of invoice date for 100% credit. After 9 months of invoice date no credit will be received. Credit will be allowed only for printed products in new, salable condition.

Return Policy for Printed Products:

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date.

Product Return Instructions:

Original sales invoice or invoice number must be included with all returns.

Return shipping charges must be prepaid.

All cartons must be clearly marked with the following:

ATTN: Book Returns
American Technical Publishers
1155 West 175th Street
Homewood, IL 60430