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ORDERS

5 Easy Ways to Order

Shipping

Efficient Delivery Methods

Returns

Hassle-Free Returns

Technical Support

General Technical Support:

Phone: 866-216-2002

CMS Support:

5 Easy Ways to Order

American Technical Publishers
Attn: Order Department
10100 Orland Parkway, Suite 200
Orland Park, IL 60467-5756

Shipping Policy

  • We process and ship orders as soon as possible, but this will not always be the same day your order was placed.
  • Most orders placed before 2:30 PM CST Monday through Friday will be processed and shipped the same day.
  • Orders placed after 2:30 PM CST, over the weekend, or on a US Holiday will be processed and shipped the following business day.
  • UPS shipments require a physical street address including apartment or suite number if applicable.
  • Physical items are shipped from our warehouse in Homewood, IL.

Additional shipping methods are available upon request. Additional charges may apply.
Contact our Order department at [email protected] for information.

Returns

If, for any reason, you are not satisfied with your order(s) please contact our Customer Service department at [email protected] and let us know how we can better support your need for quality training.

If you need to return one or more of our products, please take note of the following:

Return Policy for Printed Products:

Printed products may be returned for credit within 9 months of the invoice date for 100% credit. After 9 months of the invoice date no credit will be issued. Credit will be allowed only for printed products returned in new, salable condition.

Return Policy for Digital Products:

Digital products, sold either individually or as part of a package, will not be accepted for return once the serial key has been activated or after 30 days past the invoice date.

Product Return Instructions:

Request Return Authorization: Review past orders listed on your My Account page to request a return. Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number.  

Ship the Item: Carefully package the item and include the RMA authorization. The RMA number must be listed on the shipping label of each carton. Failure to include this information may delay the processing of your return. 

Return shipping charges must be prepaid. 

Ship the item to the following address:   

ATTN: Book Returns 

American Technical Publishers 

1155 West 175th Street 

Homewood, IL 60430 

Please refer to our Return Policy for detailed instructions.